The Help Desk is great!
Without them I would be paying Geek Squad or someone,
I guess their expertise is a benefit of being a student!
They are going to resurrect my computer. They said the smart board software didn't load correctly and caused problems. after trying all the 'simple" options they are now going to back up my files and set it back to factory settings--
It will take two days!
Thank goodness there are other computers available. ~ I may have to recreate my artifacts.
But this is all possible.
Life is good.